Returns

Orders outside of the continental United States (International) are NOT RETURNABLE and are NOT REFUNDABLE.

Cladin.com accepts returns for exchange, store credit or refund on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. All Footwear returns must be UNWORN merchandise. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee.

* Full-priced merchandise must be returned within fourteen (14) days of receipt. Any returns sent that do not meet these requirements will be returned to the sender at their own expense.

* Merchandise discounted up to 39% off may be returned within 5 business days of receipt for a full refund.

* Items purchased at 40% off or more are final sale and are Non-Returnable and Non-Refundable.

In the event you decide to return any merchandise, call 401.596.5410 or please contact customerservice@cladin.com to have a USPS return shipping label emailed to you. *Our Customer Service Desk is staffed Monday through Friday 10 am to 5 pm. (EST)* If you use other than our USPS return label, the cost of the return shipping will not be refunded. You are welcome to return merchandise using whatever method you choose, though shipping through an insured traceable carrier is recommended, as Cladin.com cannot be responsible for lost or damaged packages.

Please send your return or exchange to:

32 Friendship Street
Westerly, RI 02891

Please contact Customer Service at customerservice@cladin.com or call 1 401 596-1958 if you need clarification on where to return your purchase.

FINAL SALE items are NOT RETURNABLE.

All shipping charges are non-refundable, except in the case of an incorrect item being shipped and manufacture defect of the item.
Cladin.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or within the applicable return time frame.
Please ship your return or exchange through an insured traceable carrier, as Cladin.com cannot be responsible for lost or damaged packages
Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Cladin.com)
If returned without the original packing slip, please include the following:

Your name and billing address
The original purchase price and date of the purchase
The order number of the merchandise, if available

Gift Certificates and Gift Cards are not returnable or refundable and are valid for 5 years from purchase.